At Profanity Fabric, we strive to ensure your complete satisfaction with your fabric purchase. We understand that sometimes returns may be necessary, and we are here to assist you every step of the way. Please take a moment to familiarise yourself with our simple and transparent Returns and Refund Policy.
💼 When reaching out to us, please include the following information to expedite the return process:
- Order number
- Item(s) being returned
- Reason for return
🌸 Returns:
We gladly accept returns within 30 days from the date of receiving your item with our 30 Day Promise: Love it or return it guarantee. Our goal is to provide you with a fuss-free return experience. To initiate a return, please follow these steps:
- Ensure that the fabric is in unused and unwashed condition, with all original tags and packaging intact.
- Take care to package the item securely to prevent any damage during return shipping.
- Please note that the buyer is responsible for covering the return shipping costs.
🌸 Refunds:
Once we receive the returned fabric and verify its condition, we will proceed with the refund process. Here are some important details regarding refunds:
- The refund will be issued to the same payment method that was used during the initial purchase.
- Please allow up to 3 business days for the refund to be processed and reflect back into your account. The exact time may vary depending on your bank or payment provider.
🌸 Return Process:
For your convenience and peace of mind, we only accept returns via Australia Post tracked postage. This allows us to track the package and ensure its safe return to our facility. We recommend obtaining a tracking number for your records.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and outstanding funds will automatically be applied to your original method of payment.
🌸 Exclusions and Limitations:
Kindly note that gift cards are non-refundable. They hold value as a form of credit and cannot be exchanged or redeemed for cash.
🌸 Contact Us:
If you have any questions or concerns regarding our Returns and Refund Policy, please feel free to reach out to our friendly customer support team. We are here to assist you and ensure that your experience with Profanity Fabric is nothing short of exceptional.
Thank you for choosing Profanity Fabric as your go-to fabric destination. We appreciate your understanding and cooperation in following our Returns and Refund Policy.
